Shipping policy

Thank you for choosing NextGen Headlight Solutions. We are committed to getting your order to you safely and in compliance with all shipping regulations.

Order Processing Time

All orders are processed and shipped within 2 business days (Monday–Friday). Orders placed after business hours, on weekends, or on holidays will be processed the next business day.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Method & Delivery Times

We ship all orders via UPS Ground only.

  • Handling: within 2 business days
  • UPS Ground transit: typically 3–10 business days, depending on distance

Delivery times may vary depending on your location and carrier delays. We do not offer expedited, 2-day, next-day or overnight shipping.

Hazardous Materials Shipping (Clear Coat)

Due to carrier regulations, our UV clear coat products are classified as hazardous materials.

This means:

  • Clear coat products must be shipped via ground shipping only
  • Expedited or air shipping is not available
  • Shipping times may be slightly longer due to these restrictions

We strictly follow all guidelines set by UPS to ensure safe and compliant delivery. For the final leg, UPS may hand some packages to USPS, so your package may arrive by your mail carrier, in a parcel locker, or be held at your local post office.

Free Shipping

We proudly offer free UPS Ground shipping on all website orders within the contiguous United States (lower 48). No minimum purchase required.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can follow your delivery. If you don't see it, please check your spam folder or contact us with your order number.

Shipping Restrictions

  • We currently ship within the contiguous United States (lower 48) only
  • We are unable to ship to Alaska, Hawaii, U.S. territories, Canada, or any international address due to hazardous material regulations
  • Certain remote areas may experience extended delivery times

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery with your order number (and photos of any damage). We will work with the carrier to resolve the issue as quickly as possible.

If tracking shows "delivered" but you can't find your package, please check your mailbox or parcel locker, your local post office and your neighbors. Proof of delivery is available through your UPS tracking link.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. If you notice an error before your order ships, contact us right away and we'll update it. Once an order has shipped, we are unable to change the address, but you can request a UPS intercept or hold-for-pickup through your tracking link. If the package is returned to us, we will reship it to the corrected address. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Cancellations & Returns

Orders can be cancelled any time before they ship, with a refund to your original payment method within 2–5 business days. Because our clear coat is a hazardous material, we cannot accept returns or issue refunds on clear coat products once an order has shipped. Accessories may be returned with prior approval by email; see our Refund Policy for details.

Questions

Please reach us through the contact form on our website. All support is handled in writing, and we reply within 24–48 business hours.